Mar 24 - present
Global Head of Strategy, Operational Excellence & Performance, Real Estate & Workplace Services
Full-timeFull-time
May 2025 - Present
London Area, United Kingdom
Global Head of PMO, Group Real Estate
Contract Jan 2025 - May 2025
London uk
Global FM Programme Director
Contract Mar 2024 - Jan 2025
LondonLondon
114,000 people | 100+ Countries
Workplace | FM | Experiences | Reporting | Performance | Change Management
DEC 24 - PRESENT
Co-Founder & Director
Work Reconstructed · Part-time Work
Dec 2024 - Present
London Area, United Kingdom
Remote
Oct 21 – june 25
Founder & Director Invigorate Spaces Ltd
A workplace wellbeing consultancy created to breathe life into the corporate world. We support businesses to normalise wellness for performance, via careful creation and curation of environment, experiences, and culture.
Notable Projects:
Westfield Health – Creating their new ways of working strategy – resulting in a flexible working policy and freedom to choose where they work based on outcomes.
Barclays Bank – Leading their CRES Workplace global change and engagement function. Focusing on mindset shifts, big picture visioning and nudges to drive correct behaviours.
• Leading all change on a campus workplace transformation project in Radbroke – impacting 7,500 colleagues. (Phased approach so colleagues on site during transformation).
• Leading all Change on Milan (Investment banking), Isle of Man, Spinningfields and Sunderland.
• Supporting global change in Hamburg, Dryrock, Henderson, Mexico, Project Neo, 1CP and Bristol.
• Developing a scalable, adaptable toolkit to deliver a global programme with 20% localised input.
• Creating collaborative workshops and engagement sessions, in many cases, presenting to 450 attendees so ensuring interactive embedded technology is used.
Nov 18 – Sept 21
Nike - Workplace Design + Connectivity Director – West
Innovating and maintaining exceptional experiences and environments in the UK & Ireland. Creating a connected environment with wellness and Athletes* at the centre.
• Nike UK Leadership Team (LT) and WD+C EMEA LT
• Chief of Staff for WD+C EMEA LT
• Responsible for 9 UK & Ireland Locations, advisor to NTL
Key Achievements:
• Workplace Strategy - sourcing and setting up temp workplace options during COVID-19 nearer athletes’ homes to alleviate any additional COVID stress.
• Creating and curating corporate wellness programme for UK which becameEMEA programme. Pivoting first to hybrid wellness programme and rolling outMental Health First Aiders in UK & Ireland.
• Delivering new Nike HQ amid Brexit and COVID.
• Ensuring universal design implemented at all locations.
• Health & Safety – Implementing H&S audits throughout portfolio moving workplaces from 70% to 98% across the whole portfolio.
• COVID-19 response, first location to experience cases in Nike and shaped response protocol for EMEA.
• Driving real estate conversations for wholesale portfolio in UK & Ireland, with CBRE for support and guidance.
• Employee Experience – moved sample sales online to ensure equity across the whole of UK & Ireland.
• Chief of Staff - supporting VP WD+C EMEA and managing agendas, coaching LT on wellbeing and leadership defined principles.
• Member of EMEA Meet Cancer and Ability networks. Led always by purpose, diversity, and equity.
• Spearheaded urbanity project – supporting the community around our locations to be more active.
Oct 16 – Oct 18
Nike - IWS Manager – EMEA West
Managing the Integrated workspace so shifting from pure facilities to instead focus on the holistic experience and environment for athletes* Key Achievements:
• Creating the Guest ambassador concept, removing the old-fashioned reception desk in London, and this was defined as a global concept.
Dec 14 – Oct 16
Nike – Facilities Manager
Managing the Integrated workspace so shifting from pure facilities to instead focus on the holistic experience and environment for athletes* Key Achievements:
• Creating the Guest ambassador concept, removing the old-fashioned reception desk in London, and this was defined as a global concept.
Nov 13 – Nov 14
Nike – London Office Manager
Responsible for managing day to day facilities and reception services.
Aug 13 – Oct 13
General Manager Team Leader (GMTL)
Regus is the world’s largest provider of flexible workspaces with 1,100 locations in over 85 countries. www.regus.co.uk
Key Achievements
• Upgrading standards across all buildings and services.
• Securing a large client to renew for 2 years against a backdrop of service issues before I took over as GMTL.
Responsibilities
• Managing the combined P&L for all 3 locations.
• Handling all large new sales and renewals for the GMs on site.
Jul 12 – Aug 13
Stonemartin, part of Regus UK - Centre Manager - NBSH
Key Achievements
• Improving centre communication and service delivery for clients
• Increasing the financial results for Q3/4 (2012) and Q1 (2013).
• Moved centre EBIT from 26.2% May 2012 to 37.1% EBIT May 2013.
• Last 3 Months - £160k contract value in new sales, £324k in renewals.
Responsibilities
• Managing Flagship centre for Regus in the City - 6 floors with 805 workstations plus 250 virtual office clients. All renewals and expansions.
• Account Manager for a large client based in 5 UK locations, with deal value over £1.9m per annum.
• Managing a team of 30, overseeing 17 meeting rooms, accommodating 2-150 delegates.
Clients included: Adapt, Investigo and SAS
Apr 11 – Jun 12
Regus - Centre Manager One Canada Square
Key Achievements
• Reducing client complaints by 50%, improving customer service delivery.
• Increasing client retention through exceptional customer service.
• Reducing debt and improving client spend through improved billing accuracy.
Responsibilities
• Managing 2 floors with 483 workstations plus 200 virtual companies.
• Conducting all renewal negotiations with existing clients.
• Managing the conferencing department to run the 10 onsite meeting Rooms, setting the team individual targets to ensure company budgets were exceeded.
• Upselling all products and services and ensuring that the team also seizes every upsell opportunity.
Clients included: Aramark, BAM Nuttall.
Jun 08 – Dec 10
MWB Business Exchange PLC – Centre Manager - Soho MWB is an AIM-listed
company specialising in serviced offices, virtual and conferencing space www.mwbex.com
Key Achievements
• Self-generated £599,829 of New & Expansion office sales (Jan – Oct 2010)
• Renewed clients to a value of £839,196 in licence fees (Jan – Oct 2010)
• Highest selling CM - 2010, 8th highest selling individual at MWB
• London CM of Q1 – 2008, WOW award winner on 2 occasions - voted by clients
• Centre Award for the highest increase in IT revenue billed over Q3-2009
Responsibilities
• Managed a site EBITDA of £1.3m and 280 workstations over 6 floors
• Managed 5 m e e t i n g r o o m s ( 2 – 80 delegates).
• Managed the creation of monthly invoices and credit control at the site.
Clients included: Capgemini FS, Capgemini GS, Converse, Disney, Facebook,
MPL (Paul McCartney), Sony, TripAdvisor, and Twentieth Century Fox